These terms apply to the Sorted service provided by Sorted, powered by Gather ("Sorted", "we", "us"). By asking us for a line in the chat and paying for it, you agree to them. They are written in plain language on purpose.
The service
Sorted gives you one US mobile number on an eSIM for the phone you already own. The plan is $10 per month and includes 5GB of data, 500 minutes and 500 texts. A $10 top-up adds another 5GB, 500 minutes and 500 texts in the same cycle, and your renewal date does not change. Allowances that are not used by the renewal date do not carry over.
Calls and texts from outside the US use Wi-Fi calling, so they need a Wi-Fi or data connection. Mobile data on the US network is for use inside the US.
Who can use it
You must be 18 or older and have an unlocked phone that supports eSIM. You are responsible for checking your phone is compatible; we will help you check in the chat.
Signing up and paying
Everything happens in the chat. We will send you a Stripe payment link. Your first payment covers your first month and your plan renews every month on the same date until you cancel. Renewal payments are taken from the card you used with Stripe. If a payment fails we will tell you in the chat and your line may be suspended until it is paid.
Prices are in US dollars and include any applicable taxes unless we say otherwise.
Your eSIM and number
We send you a personal install link. Keep it private: anyone with the link can install your eSIM. Install links expire after 48 hours and stop working once the eSIM is installed. If you need a new one, ask in the chat.
The number is assigned to you while your plan is active. If your plan is cancelled or unpaid for a period, the number may be released and reassigned.
Moving your eSIM to a new phone may require a new eSIM profile; ask us in the chat.
Cancelling
You can cancel at any time by telling us in the chat or through the billing portal link we send you. Your line stays active until the end of the month you have paid for. We do not give refunds for part of a month, except where the law requires it.
Fair use
The line is for personal use by one person. Do not use it for bulk messaging, automated calling, reselling, anything unlawful, or anything that harms the network or other people. We may suspend or end a line that breaks these rules.
Availability
We work hard to keep the service running but we cannot promise it will always be available or error free. Coverage, call quality and speeds depend on the networks you connect through and on our carrier partner. Sorted is not a replacement for emergency services; emergency calls over Wi-Fi may not work or may not give your location.
Our responsibility
To the extent the law allows, our total liability to you for any claim related to the service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect losses, such as lost business or missed messages. Nothing in these terms limits liability that cannot be limited by law.
Changes
We may change the service or these terms. If a change is material we will tell you in the chat at least 14 days before it applies. If you do not agree, you can cancel before it takes effect.
Governing law
These terms are governed by the laws of the jurisdiction to be confirmed in legal review, and disputes will be handled in its courts, unless the consumer law where you live gives you other rights.
Contact
Questions about these terms? Message us on WhatsApp using the button below.