This policy explains what Sorted, powered by Gather ("Sorted", "we", "us") collects when you use the Sorted service and this website, why we collect it, and the choices you have. We keep it short on purpose. If anything is unclear, message us on WhatsApp and a person will answer.
Who we are
Sorted is a mobile service operated by Sorted, powered by Gather. We sell one US mobile line, delivered as an eSIM, to people living outside the US and people moving to the US. Everything from sign-up to support happens in a chat on WhatsApp or iMessage.
What we collect
We collect only what we need to set up and run your line.
- Chat data. When you message us on WhatsApp or iMessage we receive your phone number or handle, your name as shown by the app, and the messages you send, including photos or screenshots you choose to share. Our AI assistant and our team read these messages to help you. WhatsApp (Meta) and iMessage (Apple) handle delivery of the messages under their own privacy terms.
- Payment data. Payments are taken by Stripe through a secure payment link. Stripe collects your card details directly. We never see or store your full card number. We receive confirmation of payment, the last four digits of the card, the amount, and the billing name and country Stripe gives us.
- eSIM and line data. To provision your US line we create a phone number and an eSIM profile for you and keep the records needed to run it: your number, the eSIM identifiers, the status of your plan, your renewal date, top-ups, and usage totals (data, minutes and texts used). We do not read the content of your calls or texts. Our carrier partner processes call, text and data traffic to deliver the service.
- Device details. We may ask for your phone model to check it supports eSIM, and we keep whether the eSIM was installed on an iPhone or Android phone so install links work first time.
- Website data. This website uses the Meta Pixel to measure our advertising. It records that a browser visited the site and whether a chat button was tapped, and shares that with Meta. It is the only tracker on the site. We do not run analytics on the token pages beyond basic server logs.
How we use it
- To set up, deliver and support your US line, including sending your eSIM install link and answering your questions in the chat.
- To take payment, renew your plan, process top-ups and handle refunds or disputes.
- To send you service messages in the chat, such as renewal reminders, install help or notices about your line.
- To measure and improve our advertising on Meta platforms, using the Meta Pixel.
- To keep the service safe, prevent fraud and meet legal obligations, including those that apply to telecoms services.
Who we share it with
We do not sell your data. We share it only with the companies that help us run Sorted:
- Stripe, for payments.
- Our carrier and eSIM partners, to provide the number, the eSIM and the network service.
- WhatsApp (Meta) and Apple, as the chat channels you choose to use.
- Meta, through the Meta Pixel, for ad measurement.
- AI model providers that power our chat assistant, who process the content of the conversation to generate replies.
- Authorities, where the law requires it.
How long we keep it
We keep chat and line records for as long as your line is active and for a period afterwards to handle billing questions, disputes and legal obligations. Payment records are kept for as long as tax and accounting rules require. We delete or anonymise data when it is no longer needed.
Your choices and rights
Depending on where you live you may have the right to access, correct, delete or export your data, to object to or restrict some processing, and to complain to a data protection authority. To use any of these rights, message us on WhatsApp. You can limit the Meta Pixel with your browser's tracking settings or Meta's ad preferences.
Children
Sorted is for adults. We do not knowingly collect data from anyone under 18.
International transfers
Sorted serves people around the world and runs on infrastructure in the US. Your data may be processed in the US and in the countries where our partners operate, with safeguards where the law requires them.
Changes
If we change this policy in a way that matters, we will tell you in the chat before it takes effect. The date at the top shows when it was last updated.
Contact
The quickest way to reach us about privacy, or anything else, is the WhatsApp chat. Use the button below and a person will reply.